Claims is a complex and sophisticated part of the insurance business, with high levels of expertise, extensive partner networks, and major usage of technology playing a major role.
Predicting that property & casualty claims will see more transformation than any other area of the insurance business may seem like a provocative statement, especially with all the attention on distribution and underwriting. After all, there are so many new entrants, new InsurTech startups, and new technology solutions aimed at disrupting or transforming distribution and underwriting that it may seem difficult to justify the statement that claims will transform even more.
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