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In insurance as well as the many industries, investments and individuals who rely on it, three "mega-trends" continue to force customer service and product innovations:

• Artificial intelligence (AI).
• Mobility.
• The Internet of Things.

These three themes punctuated a recent webinar hosted by CCC Information Services titled, "Driving Change: How artificial Intelligence and smart technologies are revolutionizing our industry." Led by CCC's Industry Analyst and Director Susanna Gotsch, who's also a regular contributor to PropertyCasualty360.com, and CCC's Senior Vice President of Product Management Jason Verlen, the presentation looked at how advanced technologies are changing the insurance business, and most notably the auto insurance business.

"Advances in digitalization, artificial intelligence, machine learning, the Internet of Things (IoT), sensor and camera technology are driving dramatic change and improvements in automotive technology. And these advances are creating a ripple effect throughout the entire automotive ecosystem," Gotsch writes in the CCC report "Crash Course 2018," which she referenced during the webinar.