Houston and Dallas rank number one and two on the list of U.S.cities with the most hostile towing markets for consumers,according to a new national towing survey conducted by theProperty CasualtyInsurers Association of America (PCI).

Related: 1 in 8 U.S. drivers was uninsured in 2015, newstudy says

Key findings

Of the 448 company employees PCI surveyed, excessive rates andfees were identified as the worst problem insurers and consumersface with towing companies. Excessive daily storage rates rankedsecond, while others listed towing company practices that make itdifficult to recover a vehicle or even gain access in order to getpersonal effects or commercial cargo.

The top five worst cities for towing hassles, ranked in order,are Houston, Dallas, Chicago, New York and Los Angeles. The topfive states for towing hassles, ranked in order, are Texas,Illinois, California, Pensylvania and New York.

Related: Top 10 states for auto hail damageclaims

Know your rights

Following an accident, the parties involved may feel helpless,but it is important to remember that if you need tow truckassistance you have options. Scams often occur when a tow truckjust shows up at the scene of an accident, so PCI developed achecklist to remind consumers of their rights.

1. You can refuse a tow for any reason.
2. You may choose who will tow your vehicle.
3. You decide where your vehicle will be towed.
4. You should get an itemized statement of the charges.
5. You should receive a copy of the towing authorizationform.
6. You should request to see a valid towing permit and companyidentification.

Related: What you should know about auto accident liabilityexclusions