Which auto insurance companies do consumers prefer? Insure.com surveyed current customers of large car insurers and asked them to rate them based on five measurements.
Related: 9 consumer-friendly auto insurance innovations
Insure.com commissioned Op4G to survey more than 3,700 insurance customers nationwide in June 2016. The survey collected customer ratings for 20 leading companies in the auto category. Only current customers of the insurers on Insure.com's lists were surveyed.
Related: 10 questions to help assess your clients' changing insurance needs
Auto insurers were ranked according to a weighted five-point measurement of the following factors:
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Customer service
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Value for price
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Claims processing
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Would renew and
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Would recommend
Weighted measurements were derived from surveyed policyholders' rank of prioritization of these factors.
Keep reading to find out which companies rank highest among consumers for auto insurance.
20. Farmers Insurance
Score (out of 100): 81.1
Value for price: 75
Customer service: 83
Claims service: 83
Customers who recommend: 83%
Related: Auto insurance rose over 7 percent in January's consumer price index
19. Esurance
Score: 81
Value for price: 81
Customer service: 80
Claims service: 92
Customers who recommend: 85%
18. Erie Insurance
Score: 85.4
Value for price: 89
Customer service: 87
Claims service: 80
Customers who recommend: 87%
Related: 8 ways telematics will shape insurance agencies in 2017
17. 21st Century Insurance
Score: 86.3
Value for price: 87
Customer service: 81
Claims service: 90
Customers who recommend: 87%
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