Claims is making great progress on the innovation journey.
Over the past few years, claims organizations have been adopting a more innovative culture that furthers their progress in the areas of efficiency, effectiveness, and customer experience.
All areas of insurance can benefit from innovative thinking, of course, but we have seen particular trends in innovation within claims that highlight a unique approach.
Every claims department has its own ways of doing things, which have evolved in response to many factors besides efficiency and effectiveness. Changing regulations, past or present technology restrictions, company philosophy, and even individual preferences have all had their effects. No claims executive will tell you that their claims department is fully optimized and could not be improved. They are constantly striving for more efficiency and more effectiveness.
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