With driverless cars, drones and mobile response RVs during natural disasters, insurance is at the center of a technology renaissance that will fundamentally change how we do business, and what our workforce looks like.
For years, we've heard familiar criticism insurance needs to modernize. In fact, a survey of industry delegates at Xchanging's London Market Conference last fall reinforced this perception. Insurers must continue to modernize in order to remain competitive and deliver customer value.
Maybe no other development signifies the insurance industry's commitment to modernize than its adoption of automation, where insurance actually leads over other global industries. But with this will come significant changes to insurers' (and their partners') organizations, from the tasks they assign to current employees to the skill sets recruiters search for.
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