Employers, claims professionals and risk managers are navigating a tricky landscape today where changing consumer habits, increased regulation and rapidly evolving technology create risks for those who can't keep up and opportunities for those who can.

In its "The scene for 2016" report, Memphis, Tenn.-based Sedgwick Claims Management Services outlines 16 trends to watch in the current year, divided into four categories:

  • Employee health and wellness.
  • Technology advancements. Legislative changes.
  • Market challenges and emerging risks.

Integrated into all 16 trends, according to Kimberly George, Sedgwick's senior vice president for Corporate Development, M&A and Healthcare, is the theme of taking care of people.

From challenges because of generational shifts in the workforce, to new trends in advancing employee health, to reshaping claims through technology, the goal in 2016, says George, will be transforming these issues from processes to be managed into a much more engaging environment for the people involved. 

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