One of the first things a claims professional or attorney must do when assigned a claim is to preserve the related evidence or notify others to preserve it. If you doubt how important this is, consider this hypothetical exchange based upon actual judicial hearings between judges and defense counsel.
The plaintiff brings a motion to strike defendant's answer because the defense repaired a vehicle involved in an accident:
Judge: "Counsel, I think that the only appropriate sanction is to strike your answer and allow the plaintiff to prove up her damages."
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