Editor's Note: To read more stories of the charitable acts by the insurance industry, visit PC360′s "Charity Works" page.

Everyone who gets involved on behalf of a charitable organization has that one story in which their efforts were brought into sharp, human focus—that transformative moment in which they saw a life changed, even if just for a little while.

Kim Saccaro remembers hers. It involves a little boy and a dozen books.

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