By definition, if you end up in a collision repair shop thingsalready aren't going that great for you.

But we all drive and accidents happen. As a result, prettymuch all of us end up needing a body shop sooner or later.

Of course, that doesn't mean we have to like it. And most of ustruly don't.

[Related: ThisIs What Insurance Fraud Looks Like. With Video!]

According to a new survey, released Tuesday by AudaExplore,there is a “major gap” between consumer trust and the actualservice currently being offered by U.S. collision repair firms. Andit's not even close. A full 64% of respondents ranked autocollision repair professionals as second to last in terms of trust,behind teachers, doctors and law enforcement officers. Only lawyersare more distrusted.

That's just the beginning. You'll never believe the rest of thenegative findings from this eye-opening study.

Costs

49% said that collision repair shops “always or often” performthe necessary repairs without taking on un-needed extras to pad thebill.

34% said that repair shops “always or often” charge fair prices,leaving 66% less than satisfied with the costs of service.

46% said that shop owners “sometimes, rarely or never” deliverfinal prices that match their original estimates.

Customer service

48% of respondents said that repair shops “sometimes, rarely ornever” provide great customer service.

Less than half, 49%, said that shops “always or often” actuallycomplete the work on schedule as promised.

Only 26% of respondents said they fully understand all of thework being done on their vehicle while it's at the shop.

Insurance

Only 22% of the people surveyed for the report said that theirinsurance carrier “decreases their stress” around the collisionrepair process, with 36% saying more frequent status updates duringthe process would improve this.

46% said they want better premiums from their carrier (thoughthey probably should have known what their premiums would be beforeeven getting to the shop).

But it's not all bad news. The majority of respondents, a full80%, said they are satisfied with the number of repair shopsavailable under their insurance policies.