A small apology can go a long way—especially when it comes toWorkers' Compensation disputes, Kahlil Day reports on WCI360.com,Web site of the Workers' Compensation Institute.
|“Just as the mediation process empowers the parties to determinethe outcome of a dispute, a skilled mediator and counsel willrecognize, during mediation, when mindful recognition of harmsustained by one of the parties (typically the claimant), or actualapology will advance the resolution process” writes Day, a FloridaSupreme Court certified, County, Circuit, Family, and Appellatemediator and a certified civil case mediator for the FederalDistrict Court for the Middle District of Florida.
|“The manner of the communication of the apology by the party orof the recognition that suffering has occurred is significant,” hecontinues. “In a workers' compensation mediation,acknowledgement by the carrier that a claimant has been frustratedby an interruption (or termination) in the providing of benefitsduring the dispute resolution process may lead to the ultimateresolution of the case.”
|Check out the full column, here.
|Want to continue reading?
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