Editor's note: Corinne Jones is chief operations officer at Bliss & Glennon Inc.
Any company can find it difficult to keep abreast of new technology. But the nature of the insurance industry creates a unique set of challenges around technology. Early last month, approximately 350 insurance professionals gathered at the 2014 AAMGA Automation Conference in Orlando to discuss how best to automate and bring together information technology and business operations.
Our sessions and discussions centered around leveraging IT to tackle issues like reducing keystrokes and expenses, increasing efficiencies and revenue, and providing better service to insureds and the markets. Over the course of the conference, it became clear that agencies and insurers have moved past questioning the value or need for automation and are making significant progress automating many internal processes. The biggest opportunities and challenges center around automating and implementing processes and procedures that are shared by multiple business partners.
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