The extremely cold temperatures that blanketed much of the U.S. in January wreaked havoc on countless homeowners and businesses, causing a surge in property claims. Beyond the obvious structural damage, adjusters quickly discovered the effects on contents, including soft goods, which typically comprise nearly a quarter of the number of items in a home.  

As the largest textile restoration specialist in North America, the Certified Restoration Drycleaning Network (CRDN) demonstrated its value on thousands of claims to start the year and exemplified the value of 24/7 availability and unparalleled expertise dealing with a wide range of fabric items damaged by water, as well as smoke, soot and fire.  

Despite an enormous demand for its services, CRDN was able to successfully meet carrier requirements for response and service. The organization's ability to comply with Time-in-Process requirements stems largely from the efforts of a dedicated department at the corporate office, as well as CRDN's local franchisees. CRDN's Program Management Department is charged with monitoring individual carrier requirements on a per job basis for metrics that include homeowner contact, arrival on-site, restoring and returning "immediate needs" items, and estimate upload. Overall, the corporate office team acts as a backroom administrative staff for its franchise partners.