Dax Craig is the co-founder, president and CEO of Valen Analytics.
For homeowners, the moment of truth with their insurance companies usually comes in the aftermath of a catastrophe. After years of paying premiums to a company to ensure their homes are protected in the case of a natural disaster—earthquakes, wildfires, hurricanes, tornadoes—was it worth it? For people who have to repair and rebuild their homes, the claims process will make or break their relationships with their existing insurers.
Although insurance carriers and agents can't predict when the next catastrophe will strike, ensure customer satisfaction with the five steps outlined below. It all begins with clear communication between carriers, agents, and the homeowners they insure..
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