Tech Decisions and Novarica announced the winners of the fourth annual 2013 RAVE Awards. The award program recognizes outstanding insurance software vendors based on feedback from their customers. Insurance technology decision makers at carriers completed a Novarica ACE (Average Customer Experience) Ranking survey for their vendor to be eligible for a RAVE Award.

Customers rated their vendor and the solution in five specific areas: staff, organization, functionality, technology, and overall satisfaction. This year the RAVE Awards are recognizing software solutions across categories that receive overall scores of 94 or above out of 100. Rather than recognizing the leaders in multiple categories, this gives us the opportunity to show which classes of solution are delivering the highest levels of satisfaction to their clients.

“The RAVE Awards were designed to recognize those solutions that are delivering exemplary value to their customers as measured by those customers themselves,” says Matt Josefowicz, partner and managing director for Novarica.

“We are thrilled to congratulate the following companies on their RAVE Award,” said James Daggett, publisher of Tech Decisions. “Tech Decisions RAVE Award partnership with Novarica is extremely valuable information for Insurance Technology decision makers as the ACE ranking methodology reflects verified customer responses. Congratulations to the winners on demonstrating superior value to your customers.'”

The list of 2013 RAVE Award winners and their ACE Ranking can be found on PropertyCasualty360.com and below:

NxTech, Product: ConneXt, ACE Ranking: 100
Napersoft, Product: CCM/zCCM, ACE Ranking: 99
StoneRiver, Product: PTE Financial, ACE Ranking: 98
Agencyport, Products: Agency Connect and Agency Portal, ACE Ranking: 97
Maximum Processing, Product: Stingray, ACE Ranking: 97
VERTEX, Product: VTXml Product Suite, ACE Ranking: 97
Systema Software, Product: SIMS Claims, ACE Ranking: 97
StoneRiver, Product: Pro Financial, ACE Ranking: 96
SunGard, Product: iWorks EAS, ACE Ranking: 96
Guidewire Software, Product: ClaimCenter, ACE Ranking: 95
iPartners, Product: Insurance Scorecard, ACE Ranking: 95
Oceanwide, Products: Genoa and Bridge, ACE Ranking: 95
Thunderhead.com, Product: NOW Platform, ACE Ranking: 95
Innovation Group, Product: Insurer Claims, ACE Ranking: 94
Insuresoft, Product: The Diamond System, ACE Ranking: 94
Intuitive Web Solutions, Product: BriteCore, ACE Ranking: 94
Silanis Technology, Product: E-Sign Enterprise, ACE Ranking: 94

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Tech Decisions, Novarica Announce 2013 RAVE Award Winners

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