Guidewire Software, Inc., announces the availability of the newGuidewire Live app ViewPoint, as well as enhancements to its ClaimCanvas app. In addition, Guidewire also announced a new feature,Live Inside, which is a delivery channel that embeds these appswithin Guidewire InsuranceSuite products, making them easy toaccess within the right workflows at the precise moment they areneeded.

ViewPoint and Claim Canvas are available for use byin-production Guidewire ClaimCenter 6 and 7 customers. ViewPointalso is available for use by in-production Guidewire PolicyCenter 7customers. ViewPoint and Claim Canvas are cloud-based and can beimplemented by Guidewire customerswithin days and without a majorimplementation project.

Gartner recommends that insurers “integrate analytics with corebusiness systems and mobile strategy to be able to executereal-time business processes,” says Kimberly Harris-Ferrante, vicepresident and distinguished analyst for Gartner's insurancepractice. “Embedded analytics and leveraging context computing willhelp insurers realize performance changes and also enablemore-integrated processes than when analytics sit in an externalseparate system.”

Guidewire has previously launched four Guidewire Liveapps. The two apps available within InsuranceSuite are:

• ViewPoint – enables users to pinpoint and viewa precise location based on the latest mapping technology withintheir claims and/or policy workflow. Adjusters, underwriters,agents and Customer Service Representatives (CSRs) can pinpointloss or policy locations without an address. They can also viewproperties or accident sites virtually to add immediate context toan individual customer experience, policy submission or claiminvestigation leading to higher quality customer interactions andimproved customer satisfaction.
• Claim Canvas – lets users travel virtually toa particular time and location to visualize and filter their dataon a map. They can add weather context through pre-integrated dataservices from expert sources. US insurers can overlay hail data tosee where and when hail fell, how big it was, and what claims werefiled. Claim Canvas can now be accessed within the insurer'sworkflow without leaving the claim file – saving time, andincreasing accuracy and insight.

“We are excited to be a part of the Guidewire Live community andto be one of the first customers to really dig in and put GuidewireLive to use to enhance our business,” says Jim Kauffman, seniorvice president, claims, California Casualty Insurance Company.“We've been amazed at the creativity of the apps Guidewire hasbuilt, and by the depth of the information we are able to quicklyaccess and make use of. Being able to access apps from withinClaimCenter will increase usage internally and make the data evenmore powerful every day in making our businesssuccessful.”

“Adjusters and CSRs often struggle to use external data servicesand cloud technology because these tools are outside their normalworkflow and IT environment. So, we are particularly excited thatLive Inside is now available to deliver ViewPoint and Claim Canvasdirectly into ClaimCenter and PolicyCenter,” says Eugene Lee,senior director, New Initiatives, Guidewire Software. “Live Insidemakes it easy for insurance professionals to access the apps andcontext they need, when they need them, during their daily workwithout leaving the system in which they are already working.”