Company: Thunderhead.com
Product:NOW Platform
Representative: Larry Hogan, Director, Insurance Solutions

To what do you attribute the positive ratings from yourcustomers?
HOGAN: "Our customers frequently commenton the quality of our products and our commitment to customersatisfaction across the Thunderhead.com organization. We strive toensure that our employees are well trained and feel empowered tomake decisions that benefit our customers. We feel that engagedemployees are critical to great customer experience. This createsloyal customers and a strong, vibrant company."

How do you communicate with your insurance carriercustomers to meet their needs?
HOGAN: "Every customeris assigned an account manager who maintains close relationshipslong after the solution goes live. Every customer has the abilityto submit enhancement suggestions through our product supportteam—all of which are frequently reviewed and prioritized byproduct management. We hold regular roundtables of likeorganizations to discuss future needs and trends. Our annual userconference, Innovate, is extremely popular and gives our customersa chance to meet and discuss ideas with our executive team."

What are some of the positive developmentsyour company has achieved in the past year to stand outamid a crowded solution-provider market?
HOGAN:"Marchai Bruchey is chief customer officer at Thunderhead.com andis responsible for customer experience, acquisition, retention, andsuccess. She  brings the voice of the customer to theboardroom. We announced our new Cloud-based customer engagementplatform ONE and rolled out three products—ONE Correspond forSalesforce, ONE for Sales and Service, and ONE for Capital Marketsshowing our commitment to continued innovation."

Background: Thunderhead.com provides powerfulSaaS solutions for enterprise engagement and customer experiencemanagement, reshaping the way companies do business with theircustomers and partners. We help our customers succeed by providingthem with innovative solutions that allow them to better engage,connect, communicate and trade. 

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