Company: Napersoft
Product:CCM/zCCM
Representative: Tom Grannan, Chief Technology Officer

To what do you attribute the positive ratings from yourcustomers?
Grannan: “Napersoft is pleased to haveachieved excellent results again this year. The fact that ourcustomers are willing to give us such positive ratings is a realindication of our commitment to their success with oursolutions.

How do you communicate with your insurance carriercustomers to meet their needs?
Grannan: “Napersoftcommunicates with customers by utilizing e-mail marketing as wellas through close collaboration with our customer support team andprofessional services staff. We focus on providing personalizedattention to every customer. We aim to improve our customers'experiences and knowledge of how to use Napersoft CCM mosteffectively. As a result, our products have provided benefits tocustomers including improved customer satisfaction.

What are some of the positive developments your companyhas achieved in the past year to stand out amid a crowdedsolution-provider market?
Grannan: “In November,Napersoft released new functionality for Napersoft CCM 7. The newcapabilities bring new levels of ease-of-use to template authorsand introduce new capabilities for the composition of repeatingrows and sections. Customers have found the re-designed navigationand menu features make it quicker and easier to create templates.They have also found the enhanced functionality to allow for moreflexible and expanded types of document compositions.

Background: Napersoft is a provider of customercommunications management software solutions. For more than 25years, Napersoft has assisted commercial and governmental customersof all sizes implement document creation and distributionsolutions. Napersoft's solutions help improve customersatisfaction, reduce costs, increase productivity, reduce ITsupport, and increase revenue by streamlining business processesfor document creation, publishing, distribution and archiving ofall types of documents such as letters, correspondence, policies,statements, agreements, explanation of benefits, and other forms ofpersonalized communication.

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