Company: Insuresoft
Product: TheDiamond System
Representative: Terry Brown, Vice President of ProductManagement

To what do you attribute the positive ratings from yourcustomers?
Brown: “Insuresoft firmly believes in thevalue of getting to know its customers and understanding whatdrives their business needs. We partner with them to develop aroadmap that allows continuous integration of new features andtechnology. We rely on our team to canvass the market to learnwhere the industry is going, but many of our best newfeatures are the result of the collaborative design work we do withour customers.”

How do you communicate with your insurance carriercustomers to meet their needs?
Brown: “Insuresoftcommunicates with its customers through direct communicationbetween the Insuresoft account lead and the project manager on thecarrier side, quarterly focus groups, annual user group meetings,and executive roundtable discussions. We utilize a proprietarycollaboration tool to manage customer requests and assign them tothe appropriate customer builds based on priority. We are expandingthat tool to support product and technology alerts. More importantthan any tool or process, however, is the open communication wehave with our customer base that allows us to discuss criticalneeds and establish a product and technology roadmap that is inline with their business drivers.”

What are some of the positive developments your companyhas achieved in the past year to your product stand out amid acrowded solution-provider market?
Brown: “The biggestdevelopment is the release of a new product called DiamondComposer, which pulls together the various components necessary toimplement a new state or line of business, including, but notlimited to, creating workflows, modifying screen layouts, writingrules, and updating rating. Composer will allow a business user tomake changes based on business needs through an intuitive designercomponent while being hosted in a private cloud.”

Background: Insuresoft offers a suite ofproducts and services that are configured to meet the needs ofinsurance companies and MGAs in North America. The Diamond Systemis a policy admin system for both personal and commercial linescarriers.

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