Company: Guidewire Software
Product:ClaimCenter
Representative: Brian Vannoni, Director, Product Marketing

To what do you attribute the positive ratings from yourcustomers?
Vannoni: "We would like to thank TechDecisions and Novarica and especially our customers for this award.We believe our focus on software, delivery, and customer commitmenthas enabled us to achieve positive customer ratings."

How do you communicate with your insurance carriercustomers to meet their needs?
Vannoni: "We value ourcustomer relationships and collaborate closely with our customersthroughout the development process. Product and regional usergroups and our annual user conference enable us to regularly getfeedback from customers and also to preview some of the innovativethemes we have in mind for future versions. In addition, we haveconnected our community of in-production ClaimCenter customers viaGuidewire Live, which enables them to share benchmarking data andcommunicate with one another.

What are some of the positive developments your companyhas achieved in the past year to make your product stand out amid acrowded solution-provider market?
Vannoni: "Guidewireis 100 percent focused on building next-generation p&c coresystems, enabling insurers to replace the legacy systems that haveprevented them from running their business the way they want to. Weare excited to celebrate ClaimCenter's 10th anniversary this year,and we continue to enhance the product in innovative ways. Thispast year we launched Guidewire Live for our in-productionClaimCenter customers. Guidewire Live brings together the Guidewirecustomer community to share and compare data to help them know moreabout their businesses and how they compare to their peers."

Background: Guidewire provides flexible coresystems that enable you to deliver insurance the way you want to.The core system suite spans the entire p&clifecycle—underwriting, policy administration, billing, claims andreinsurance management. Guidewire s focuses on one challenge:enabling you to replace your legacy core systems. The work iscomplicated, requiring a deep understanding of both the insurancebusiness and expert software engineering. 

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