US Assure, a program administrator and insurance servicesprovider, will launch an advanced billing and commission paymentsolution for insurance providers in late second quarter of thisyear. The solution features web-based self-service tools and offersbilling, collection, and disbursement capabilities.

The new solution is one of many recent changes for US Assure,which changed its name from Zurich Insurance Services last year.The insurance company has a continuing relationship with Zurich asthe exclusive program administrator for the Builders Risk Plan.

"As billing often represents the most frequent and sensitivecustomer interactions, advanced billing systems are crucial toinsurance providers," says Andy Ferguson, US Assure president."Customers are now accustomed to highly efficient online billingapplications that retail and other consumer-oriented industriesprovide, and they expect the same from their insurance provider. Ifproviders don't keep up with technology, they run the risk ofalienating and frustrating customers with antiquated billingprocesses." 

The new system, built on the MajescoMastek STG Billing platform,provides multiple billing options, including direct, wholesale,agency, and account bill. US Assure will also have the capabilityto offer insurance providers:

•  Invoicing and collection of premium payments
•  Custom branding of outputs (invoices, statements,etc.), payment portals, and other billing-related touch points
•  Multiple payment method options, including electronicfunds transfer (EFT) and standard check
•  Customer service

Through the system, insurance providers will be able to paycommissions, provide online access of billing information to bothagents and policyholders, and support multiple lines ofbusiness.