The Hanover Insurance Group, Inc., a providerof property & casualty insurance for businesses, families andindividuals, announces that it has launched a distinctive newbilling system that delivers convenience and flexibility andempowers agents to build stronger customer relationships.

Developed with significant input from agents and customers, theversatile system is now available for both commercial lines andpersonal lines customers. It offers online tools, an enhancedonline experience that makes the billing process clearer than everfor customers and agents, as well as printed billing statementsthat are easy to understand.

“We are thrilled to launch this billing system, which is asignificant investment that demonstrates our ongoing commitment tocustomer service and innovation,” says Greg Tranter, CIO and COO atThe Hanover. “In our industry, billing is the single largest sourceof customer complaints and therefore one of the most visible andimportant touch points for our company to help our agent partnersdo business more efficiently. We believe that the investment in ournew billing platform has enormous potential to further improvecustomer satisfaction and our agency operations.”

The new billing system empowers Hanover agents to work withtheir customers to create a customized experience that meets theirneeds. Some of the benefits offered include:

• Combined billing options, enables business and personalinsurance policyholders who wish to consolidate their Hanoverpolicies within a single bill. This means less paper, lessconfusion, and just one Hanover bill to track and one payment toremember.
• Flexible payment dates, empowers policyholders to choose a duedate for their premium that works best for them. With this optionpremium due dates no longer have to coincide with a policy'seffective date.
• More bill payment plans give more options to policyholders,including monthly and bi-monthly billing, one-time payments andmore.
• Convenient ways to pay, whether customers want to make paymentonline 24/7 at hanover.com, sign-up for automatic, recurringpayments from a bank account, use a credit card, debit ore-check.
• Important facts at a glance to help agents and customers whenviewing a policyholder's bill online or on paper find importantinformation such as recent transactions, and amount due.

“The new billing system, with its many enhancements, producesbilling statements that are clear and concise, and also offer a lotof flexibility,” said Tranter. “For example, the ability tocustomize options like payment due dates can be a criticallyimportant issue for a personal insurance policyholder who is on aparticular pay schedule or a business owner who prefers to paybills on a certain day of the month,” he continued. “This is allpart of our focus to provide agents and their customers with theresponsive service experience that they deserve.”