CCC Information Services announces today the availability of CCC ONE UpdatePlus CSI, an integrated option within the company's consumer communications offering that allows auto repairers to send satisfaction surveys to customers within two days of their completed repair.
The surveys, which can be sent via email or text, based on the customers' preference, continues the dialogue shops have with customers throughout the repair process when using CCC ONE UpdatePlus Status.
The surveys include instant alerts back to the shop when a response indicates a level of dissatisfaction as well as configurable reporting, both available at a low fixed monthly subscription to help reduce the cost of traditional solutions.
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