The latest and greatest smartphones get all the attention, butbusiness professionals know that it's the mobile apps that providethe most value. With more than one millions apps available foriPhones and Android devices alone, there is an app for nearlyeverything.  Adjusters looking for a way to streamlineclaim assignments and monitor the progress of open jobs now have anapp designed specifically to meet their needs, thanks to CRDN, TheTextile Experts.

CRDN has always sought to integrate technology into its claimsmanagement process, so developing our own mobile app for insuranceadjusters, agents and restoration contractors was the logical nextstep toward creating boundless access to real-time data in thefield—a virtual office open 24 hours a day, seven days a week.

Our unparalleled experience has made us The Textile Experts, butit is our acute understanding and sustained focus on quick responseand ready access to claim information that has made us the reliableservice partner and industry leader we are today.

CRDN Mobile, our new mobile app for iPhone, Android andBlackberry, has helped us push even harder to meet the needs of theindustry. CRDN job information (invoicing, status updates,site photos, etc.) once available only in a physical office settingnow is offered up in a matter of seconds via CRDN Mobile. Theinconvenience of missed phone calls, voicemails and wait time togather requested information is wiped away clean with the touch ofa few on-screen buttons.

How Does CRDN Mobile Work?

CRDN's proprietary internal job assignment and tracking softwarehelps us maintain an enormously complex system of claimsinformation and communications detail.   It ishow we manage each claim, and it is seamlessly integrated with theapp.

Insurance professionals who download and install our free app(and then register for even greater information sharing and access)are now directly plugged-in to claim information:  nextand last steps in the restoration process, loss site descriptions,CRDN First Responder photos, special instructions and one-touchphone or text access to the job's assigned CRDN representative makethis a valuable and useful in-field tool.

CRDN Mobile is, of course, a two-way communications platform.Not only does the app grant users access to job details andinstructions, it allows them to add and amend those items aswell.

And just as CRDN First Responders have the ability to uploadclaim photos while still at the loss site, so too can the claimsadjuster or restoration contractor. This is especially helpful whena contents loss requires special attention or care, allowing CRDNstaff to arrive at the insured's home sufficiently prepared for anyunique circumstances.

These tasks, all streamlined with the mobile app, give industryprofessionals greater accessibility to information wherever andwhenever they need it.  It's smart, intuitive anduser-friendly technology.

How Did We Get Here?

More often than not, time is of the essence in addressing thequestions and concerns of the insured.  No longer can weexpect our customers to wait around until we get back to the officeto find them the answers they seek.  That's the drivingforce behind CRDN Mobile and the reason we want industryprofessionals to have ready access to our job managementsystem.

The insurance industry expects a high level of attention andcare for their customers when placed in the hands of a servicepartner. The enhanced transparency offered through CRDN Mobile notonly reinforces accountability, but gives CRDN clients and theircustomers added comfort in knowing how their claim is being handledat every stage of the restoration process.

We have listened carefully to the industry and addressedspecific processes that improve claims handling. CRDN's mobile appis a direct response to the needs of our clients, as well as needsof the insured homeowner: immediate response, jobtransparency and exceedingly attentive customer service. It's all part of our commitment to those we serve and to respond toeveryone's needs at the "Speed of Claims."

Wayne Wudyka is CEO of CRDN (Certified RestorationDrycleaning Network), an international organization of textilerestoration experts.  CRDN's national claims assignmentcall center can be reached at 1-800-963-CRDN or www.CRDN.com. To download CRDNMobile, visit www.CRDN.com or conveniently scan the universal QRCode: