Filed Under:Markets, Workers Compensation

Kelly Services: ‘Absolute Zero’ Is the Ultimate Goal

Chargeback program and strict attention to claims, client conditions & medications help contain WC costs at company with (wow!) half-a-million workers

Ask executives at Kelly Services Inc. what the most important aspect of its Workers’ Compensation program is, and they’ll respond with a single word: zero.

The Troy, Mich.-based workforce-solutions giant believes the most important figure when it comes to employee safety is “0”: Zero on-the-job accidents; zero on-the-job injuries; zero on-the-job illnesses.

NURSE TRIAGE PROGRAM, CLOSE ATTENTION TO DAILY CLAIMS KEEPS CASES IN CHECK

ESIS, a subsidiary of Ace Insurance, has served as Kelly’s third-party administrator in all 50 states since 2007. Kelly has access to ESIS’ online, real-time claim system that allows it to see every medical report, physician bill, attorney bill and other documentation in the claims file.

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