Napersoft is a company that practices what itpreaches. The vendor is focused on its customer communicationmanagement solution and received accolades from its customer baseon its ability to relay important information to those customers,which earned Napersoft a RAVE Award.

"Since our founding, Napersoft's focus has been on helpingbusinesses and organizations have success in improving theircustomer communications by providing mission-critical CustomerCommunications Management (CCM) software solutions built oninnovative, new technology," says Steve Chamberlin, vice presidentof sales and marketing for Napersoft. "We attribute our RAVE Awardto our focus on customer satisfaction, longevity of our staff, andour commitment to enhancing our products."

Napersoft communicates with its customers through a team ofaccount management, customer support, and professional servicesassociates, according to Chamberlin.

"Most of our communication is through personal contact,but we also keep customers informed through email and onlinecustomer-support tools," he says. "By building personalrelationships, we have been able to anticipate our customers' needsand help them streamline and grow their respective businesses."

The past year has seen Napersoft add new insurance customers andgrow company revenue by 16 percent, according to Chamberlin. Thecompany also launched a new software suite, Napersoft CCM 7, whichoffers additional ease-of-use for template authoring and flexibleintegration to other systems.

Napersoft has been in business for more than 25 years, assistingboth commercial and governmental customers of all sizes implementdocument creation and distribution solutions, according toChamberlin.

Napersoft CCM is a browser-based Customer CommunicationsManagement software solution used to compose, format, anddistribute personalized customer documents such as correspondence,letters, policies, agreements, statements, and explanation ofbenefits.

"With Napersoft CCM, customers reduce costs and improveefficiency, improve customer satisfaction, modernize IT with aflexible and agile solution, and mitigate regulatory compliancerisks," says Chamberlin.

Second Place Winner: Other

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