Providing the best customer service forclaimants is what distinguishes the top property & casualtyinsurers, so it makes sense that many of Guidewire Software'sClaimCenter customers believe customer service drives Guidewire'ssuccess as well.

In fact, Brian Desmond, vice president, marketing for Guidewire,believes the single most important reason for Guidewire's successis its track record of delivering for its customers.

"There are close to 100 Guidewire implementations that are livein production," he says. "We've had an unparalled levelof implementation success. That success rate counts for alot in an industry that, in the past, has been undeserved bytechnology vendors."

Desmond explains that one of Guidewire's core principles is todevelop software that is truly upgradeable and helps its customerscontinually improve through new features and technicalcapabilities.

"We collaborate closely with our customers throughout thedevelopment process," says Desmond. "Guidewire's agile developmentapproach enables us to show a working product and solicit feedbacklate into a release cycle."

Product and regional user groups and an annual user's conferenceenable Guidewire to regularly receive feedback from customers aswell as preview some of the innovative themes the company has inmind for future versions of its products.

Guidewire is focused on building next-generation p&c coresystems, enabling carriers to replace the legacy systems that haveprevented them from running their business the way they want to,explains Desmond.

This singular focus differentiates Guidewire from software andservices companies that serve multiple industries, according toDesmond. Some of the advancements Guidewire has achieved over thelast year include:

• Released version 7 of Guidewire InsuranceSuiteincluding ClaimCenter, PolicyCenter, and BillingCenter.

• Maintained track record of implementation successwith 170+ implementations.

Second Place Winner: Claims

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