The ability to enhance a carrier'srelationship with current agents and attract new agents and brokersfor increased business are aspects of the carrier/agencyrelationship that draw raves—and a RAVE Award—for CSC and itsAgency Link product.

Agency Link can be integrated with any policy administrationsystem, according to Gayle Herbkersman, director of carrierdelivery and products for CSC.

“The system enables insurers to attract and retaintop-producing, forward-thinking agents because it lets agents rate,quote, and issue new policies through an agency portal, their ownagency vendor system, a comparative rater or a combination ofchannels,” she says. “Agents obtain immediate access to a widerange of customer service functions, such as managing renewals,entering a first notice of loss, tracking claim activities ormaking installment payments.”

CSC always looks for ways to improve its connections withcustomers as well as ways to make their business safer and moresecure. That includes the establishment of the InsuranceCybersecurity Advisory Council in 2011.

The council allows insurers to “collaborate to promotedevelopment, awareness, and information sharing on best practicesand technology strategies that mitigate the risk of cyber attackson the insurance industry,” says Herbkersman.

CSC also hosts multiple face-to-face meetings with its customersin a variety of settings. Through its Innovation Community program,clients offer direction on software development, leverage CSC'sresearch, development, and best practices, and share findings withthe entire community, according to Herbkersman.

Hundreds of p&c insurance companies rely on CSC's industryexpertise, software, and services to streamline and growoperations, explains Herbkersman. CSC's portfolio of assetsincludes insurance application software, a full range ofconsulting, systems integration, and outsourcing services, and anextended network of industry and technical alliances.

“Agency Link helps enable agents to more effectively sell andservice p&c insurance policies, improving loyalty and retentionthrough quicker response times and better service,” saysHerbkersman.

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Second Place Winner: Agent Portal

Check out the rest of the winners and read their profilesnow!