Filed Under:Claims, Education & Training

Hiring for Attitude

How To Spot Your Next Claims All Stars

If you want results, then I suggest that you hire for attitude.

John Wooden, the legendary UCLA basketball coach once said, “I’d rather have a lot of talent and a little experience than a lot of experience and a little talent.”

In a well-run organization, this very important contingent of employees will migrate towards the A players. In poorly run organizations, they will migrate towards the C players, creating an atmosphere where success becomes impossible. 

Herein lies the challenge; how do you differentiate between A, B, and C players in the interview process? If I had the magical elixir, then I would be extremely wealthy, and with fewer administrative headaches. While I do not have the ultimate solution, I will share what has worked in the past. 

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