XL Group completed a two-year deployment of its global claims system in December and as a secondary phase of the deployment the carrier has developed a mobile claims application for use by both business users and insureds.
The multi-channel customer portal was created with the help of Accenture, as part of XL’s global claims system, XL GlobalClaim. The portal provides customers with access to claims information via the XL Website and through mobile devices using the Apple Operating System for iPhone. No Android application is available yet.
Another important consideration for the system was the ability to deal with a separate XL initiative—going paperless, according to Tuhy.
“We went to a paperless environment and because of our different lines we had to figure out how to develop a process for first notice of loss and which parts go through ourIndiaoperation and our scanning offices,” he says. “It was neat to see how it all fit together. It’s a new age.”