Filed Under:Carrier Innovations, Technology Solutions

Claims System is Another Piece of the Puzzle for XL Group

Carrier continues technology transformation with portal, mobile app.

XL Group completed a two-year deployment of its global claims system in December and as a secondary phase of the deployment the carrier has developed a mobile claims application for use by both business users and insureds.

The multi-channel customer portal was created with the help of Accenture, as part of XL’s global claims system, XL GlobalClaim. The portal provides customers with access to claims information via the XL Website and through mobile devices using the Apple Operating System for iPhone. No Android application is available yet.

Another important consideration for the system was the ability to deal with a separate XL initiative—going paperless, according to Tuhy.

“We went to a paperless environment and because of our different lines we had to figure out how to develop a process for first notice of loss and which parts go through ourIndiaoperation and our scanning offices,” he says. “It was neat to see how it all fit together. It’s a new age.”

Featured Video

Most Recent Videos

Video Library ››

Top Story

Hosting a Super Bowl 50 party? Watch out for these 5 risks

Follow these five tips to keep your guests and your home safe during your Super Bowl 50 party.

Top Story

Win big with these 7 food safety tips for your Super Bowl 50 party

Avoid food safety penalties at your Super Bowl party by following these seven tips.

More Resources


eNewsletter Sign Up

Carrier Innovations eNewsletter

Critical news on the latest tech solutions, information security, analytics and data tools and regulatory changes to help decision-makers at insurance carriers keep their business thriving – FREE. Sign Up Now!

Mobile Phone

Advertisement. Closing in 15 seconds.