Filed Under:Carrier Innovations, Technology Solutions

Claims System is Another Piece of the Puzzle for XL Group

Carrier continues technology transformation with portal, mobile app.

XL Group completed a two-year deployment of its global claims system in December and as a secondary phase of the deployment the carrier has developed a mobile claims application for use by both business users and insureds.

The multi-channel customer portal was created with the help of Accenture, as part of XL’s global claims system, XL GlobalClaim. The portal provides customers with access to claims information via the XL Website and through mobile devices using the Apple Operating System for iPhone. No Android application is available yet.

Another important consideration for the system was the ability to deal with a separate XL initiative—going paperless, according to Tuhy.

“We went to a paperless environment and because of our different lines we had to figure out how to develop a process for first notice of loss and which parts go through ourIndiaoperation and our scanning offices,” he says. “It was neat to see how it all fit together. It’s a new age.”

Featured Video

Most Recent Videos

Video Library ››

Top Story

20 of the wealthiest places in America

If you want to build your roster of high-net-worth clients, these are the cities you should be targeting.

Top Story

What grade does your state get for its insurance regulations?

Eight states received an “A” grade, and one state received an “F.” Insurance is regulated almost entirely by the state level, and here's a report card on how the states are doing.

More Resources

Comments

eNewsletter Sign Up

Carrier Innovations eNewsletter

Critical news on the latest tech solutions, information security, analytics and data tools and regulatory changes to help decision-makers at insurance carriers keep their business thriving – FREE. Sign Up Now!

Mobile Phone

Advertisement. Closing in 15 seconds.