"This ranks amongst the most powerful and moving episodes of 'Undercover Boss,'" says Chris Carlson, executive producer of the Emmy nominated CBS reality show.
Carlson is referring to Dina Dwyer-Owens' Jan. 22 appearance in which the CEO and chairwoman of Rainbow International® parent company The Dwyer Group® posed as a would-be service professional to put the conglomerate's technicians and code of values to the ultimate test.
"[The company] has grown through every recession until this one," Dwyer-Owens told cameras when preparing to go incognito. "I want to find out what we can do better as an organization from those who are working face-to-face with customers and ensure consistency across the brands."
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