Filed Under:Claims, Education & Training

Dwyer Group CEO Featured on 'Undercover Boss'

Rainbow International Parent Company Boss Goes on TV

“This ranks amongst the most powerful and moving episodes of ‘Undercover Boss,’” says Chris Carlson, executive producer of the Emmy nominated CBS reality show.

Carlson is referring to Dina Dwyer-Owens’ Jan. 22 appearance in which the CEO and chairwoman of Rainbow International® parent company The Dwyer Group® posed as a would-be service professional to put the conglomerate’s technicians and code of values to the ultimate test.

“[The company] has grown through every recession until this one,” Dwyer-Owens told cameras when preparing to go incognito. “I want to find out what we can do better as an organization from those who are working face-to-face with customers and ensure consistency across the brands.”

The emotional journey ultimately did reaffirm Dwyer-Owens’ belief in the values—respect, integrity, customer focus and having fun in the process—emphasized by her late father, who founded the company in the early 80s. It also demonstrated that employers that invest in their people—as seen with Dwyer Group employees “Wayne,” “Jake” and “Tanna”—will reap the rewards, and so too will their customers.

Rainbow International provides global residential and commercial restoration and cleaning services.

Featured Video

Most Recent Videos

Video Library ››

Top Story

6 ways to improve return-to-work incentives and cut workers’ comp costs

Does your workers' comp program have hidden disincentives to return to work? Here are 6 tips on removing those disincentives and cutting costs.

Top Story

Drowsy-driving dangers

Nearly 83.6 million sleep-deprived Americans are driving every day. And it’s taking a toll — an estimated 5,000 lives were lost in drowsy driving-related crashes in 2015.

More Resources

Comments

eNewsletter Sign Up

Claims Connection eNewsletter

Breaking news on disasters, fraud, legal trends, technology, and CE initiatives for the P&C claim professional – FREE. Sign Up Now!

Mobile Phone

Advertisement. Closing in 15 seconds.