Filed Under:Claims, Catastrophe & Restoration

Speaking Of: Contents and Restoration Training

With Taylor W. Wells, Rainbow International

Claims spoke with Taylor Wells of Rainbow International about the key to churning out restoration professionals who are ready to tackle a range of jobs, from water damage to crime and trauma scene work so policyholders can get on with life as they know it, ask quickly as humanly possible.

What helps prepare restoration professionals for the job?
In a rapidly evolving industry, ensuring our front-line service professionals and franchise owners have the latest training is an important step towards meeting and exceeding the needs of both policyholders and their insurance providers.

You mentioned a fire/smoke facility. Can you tell us more about that and the overall training program offered?
This latest training innovation provides an opportunity for our students to build upon their knowledge base obtained in water damage restoration as they prepare to tackle multiple-scenario jobs. Inside a climate-controlled multi-room scenario simulator, students interact with experienced instructors, learning the latest techniques in fire and smoke damage restoration. Different types of rooms (kitchens, bathrooms), burn materials (organic, inorganic) and surfaces (tile, paint, stucco) are covered as students learn to apply classroom knowledge to jobsite application. Students also gather for individual instruction at fully equipped work stations to cover fire and smoke damage restoration techniques for specific business and household items.

New franchise owners also receive a week of specialized business training. These classes cover a range of topics, including public relations and social media, business development, software use, and marketing.

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