Trust is earned the old-fashioned way at KMRD Partners: without shortcuts. This core principle is exemplified through the agency's claims-resolution process, which is designed to eliminate surprises and ease clients' anxiety.
Case in point: Just two weeks after acquiring KMRD coverage, a Pennsylvania boarding school experienced a fire in its maintenance and heating facility. Not only was the fire the most severe the school had ever experienced, but it occurred in chilly mid-November.
KMRD immediately executed its emergency-claims procedures: It alerted its entire service team, sent two agency reps to the school (with cameras for documenting damage) and sent one representative to KMRD's office to prepare for the next day's meeting with school administrators.
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