Conflicts and disputes are normal in day-to-day business dealings with policyholders, colleagues, and contractors. Generally, we are able to resolve these problems using everyday communication skills and diplomacy. Occasionally, however, these disputes rise to the level where they seriously undermine our ability to maintain these important relationships.

This is where mediation can be a real benefit. Unlike litigation where a judge makes a decision about the outcome of a given dispute, mediation offers the parties the opportunity to control their own fate by crafting a unique solution. Ideally, solutions are developed that benefit both parties.

A recent example of this occurred when a policyholder was involved in a fairly minor auto accident. The insurer had paid for the damage to the claimant's car and for his medical bills—primarily consisting of chiropractic care. Subsequently, the injured party filed suit against the policyholder, claiming damages for the "pain and suffering" that allegedly resulted from the accident.