Filed Under:Claims, Catastrophe & Restoration

FNOL Gets Ball Rolling, but Settlement Still Most Important in Homeowners Claims

NU Online News Service, July 28, 3:23 p.m. EDT

While claim settlement is the largest driver of customer satisfaction during a property claim experience, first notice of loss (FNOL) drives a significant 21 percent  of the experience and often sets the tone for the remainder of the claims process, a new J.D. Power and Associates study says.

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