Filed Under:Technology, Tech Management

Paying Attention to Your Brand Through Social Media

Are you protecting your company's brand through social media? Tower group's research director Karen Pauli discusses what insurance carriers need to be doing in terms of social media and how they can help their agency partners.

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The 5 biggest challenges agents are facing now (and how to overcome them)

Whether it’s lead generation, health reform or annuity cap rates, it pays to know your enemy.

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Welcome to the future: 8 ways that digital innovation is reinventing insurance customer service

Carriers that differentiate their customer service experience through a carefully designed, thoughtfully executed and adaptable digital strategy are more successful than their competitors at reducing customer service costs while increasing customer satisfaction and retention. And that's not all.

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