Filed Under:Carrier Innovations, Technology Solutions

Figuring Out Highly Configurable Solutions

The first mechanical typewriter was invented in 1867. Shortly thereafter Mark Twain submitted the first typewritten manuscript to a publisher. You may be surprised to know that only weeks ago the last factory manufacturing mechanical typewriters closed its doors, driven into obsolescence by the computer and word processor. The factory in Mumbai, India, stopped production in 2009, and its inventory has dwindled to just a few hundred machines, most of them Arabic-language models. No more will be made.

Although typewriters became obsolete years ago in the West, they were still common in India, until recently. This is a story that has played out again and again over the course of human progress.

A way that reduced time-to-market, controlled the drag created by maintenance overhead, and afforded the business users greater involvement and some degree of autonomy in the systems enhancement process.

For all their genuine differences, these vendors have essentially implemented versions of the same strategy.


The system should have a 100 percent Web client that ensures that no software will be installed on end-user desktops. Preferably these clients would run under Internet Explorer, Safari, FireFox or any other emerging browser.

Configuration Environment

In order for the carrier to create a highly-configured solution it must have the ability to tailor the system to its unique business needs. To support this, the vendor’s platform must allow customers to extend the application logic (usually via the addition or enhancement of existing rules), the application data model and the data entry and enquiry screens.

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