Achieving customer satisfaction is noteasy for companies, but Rob Copenhaver, vice president, P&Csales for Ebix, believes there are several factors contributing tohis company’s ability to achieve customer satisfaction and in theprocess earn the company a RAVE Award as a co-winner in the policyadministration category for its EbixAdvantage product.

“[Customer satisfaction] requires a combination of robustfunctionality, state of the art technology, knowledgeableimplementation and support staff, and the successful execution of aproven implementation process,” he says. “Ebix has over 20 yearsexperience providing success to our clients.”

Ebix is a supplier of on-demand software and e-commerce servicesto the insurance industry. Its end-to-end solutions range frominfrastructure exchanges, carrier systems, agency systems and BPOservices to custom software development for all entities involvedin the insurance industry.

EbixAdvantage is an insurance processing application forproperty/casualty carriers and MGAs/MGUs that include policyadministration, claims managements, accounting and billing,commission, agent management, workflow, document management, CRM,and more.

Copenhaver explains Ebix relies on feedback it receives from itsclients to help shape future system enhancements, as well as tohelp in the prioritization of those enhancements.

In addition, Ebix has business people monitoring technologychanges, regulatory updates, and other functionality possibilitiesto help client improve their business and processes, according toCopenhaver.

Ebix doesn’t stand still with its range of systems for agencies,brokers, and carriers, according to Copenhaver, as well as the EbixInsurance Exchange to digitally pass information between all theseentities.

“Our understanding of the requirements of each entity enables usto deliver superior systems not only for processing insurancebusiness, but sharing it electronically across the insurancelifecycle,” says Copenhaver. “This will further improve remote dataaccess through portals and exchanges, distributed workloads acrossthe insurance lifecycle, and business intelligence applications tohelp drive decision-making.”

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