Understanding the unique reportingrequirements of the insurance industry is what makes the PTEFinancial solution from StoneRiver stand out and what earned thesolution provider a RAVE Award in the financial solutionscategory.

Dori Luke, senior vice president, financial and compliancesolutions for StoneRiver, adds the PTE Financial solution alsoearns customer support for being both robust and reliable.

“[The solution] is based on technology that's well matched tothe client community,” says Luke.

PTE Financial solutions from StoneRiver include general ledger,accounts payable, and associated reporting modules. StoneRiverdelivers technology solutions for the insurance enterprise,encompassing sales, policy, claim, billing, reinsurance, financial,and compliance systems for all major business lines, according toLuke.

Client satisfaction is a result of collaboration, adds Luke.

“We have a highly-engaged user group that provides criticalinformation to an open-minded product team,” she says. “Service isalso key. StoneRiver continues to provide liberal access tocustomer service at a time when other vendors are dialing back. Inour client communities, we encourage active communication aroundshared objectives.”

Earning an award based on customer nominations validatesStoneRiver's goals, points out Luke.

“[Customers] are our best source of information aboutcontinuously changing demands on insurance financialprofessionals,” she says. “It's our job to translate thatinformation into system enhancements and tools that improve theirefficiency and results. We listen closely, and apply a portion ofour development resources to client requested enhancements.”

Dashboards have become a critical means of communicatingperformance, points out Luke, so StoneRiver introduced new businessintelligence capability in the past year.

“These enhancements give PTE clients access to moresophisticated data analysis and visualization tools,” she says. “Italso allows them to incorporate key performance metrics, andsupport executive dashboards with easy-to-read graphical reporting.In the coming year our enhancements will continue to reflect theevolving needs of current and future clients.”

OTHER CATEGORY WINNER (Financials)

Sunguard CustomerQuote: “SunGard supports the iWorks product andinvests in the product for the long term.”

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