CSC believes its 2011 RAVE Award forbilling solutions is a reward for its strong partnership with itsclients.
“Billing is an insurer's most frequent touch point withcustomers,” says Norman Aycock, director of CSC's property/casualtyinsurance division. “Our clients are leading insurers who trustthis critical process to the Exceed Billing & Collectionssoftware and CSC staff.”
|Exceed Billing is a rules-driven component of the Internet-basedExceed software suite that processes all bill types and lines ofbusiness. Built specifically for the insurance industry, ExceedBilling manages single policy accounts, account billings,third-party/group billings, and agency bill. Built upon anopen, business-services architecture with a platform-independentJava code base, it can be integrated with other CSC software,carriers' proprietary systems and third-party applications.
|Many of the CSC staff have more than 20 years of experiencehelping clients solve business problems, according to Aycock.
|“Our clients have stated that CSC is very client-focused andhighly responsive,” he says. “The result is a complete solutionthat addresses business and technology challenges that carriersface today for billing and collections.”
|Listening to clients is one of CSC's core values, explainsAycock. “Listening helps us understand and respond to emergingtrends and requirements. We interact and collaborate with ourclients on an on-going basis.”
CSC Customer Quote:“Senior management has been very engaged and interested in thesuccess of the project and product. They are very customerfocused.”The platform-independent Java option for Exceed is attractingnew clients beyond CSC's traditional client base of large-tierP&C carriers.
|“While Exceed Billing has always had the ability to add rulesvia browser screens, authorized users can now create new rules, addnew pay plans, expire and replace plans, and add new data fieldswithout IT involvement,” says Aycock. “Customer servicerepresentatives have immediate access to data and call centerscripting with intelligent screens and a new mobility applicationthat encompasses both browser functions and unique smartphonefeatures.”
|CSC will continue to develop configuration enhancements,expanding its mobile offerings and configurability projects, anddelivering business services to support secure cloud deploymentoptions, according to Aycock.
||
OTHER CATEGORY WINNER (BILLING SOLUTION)
MajescoMastek CustomerQuote: “The organization seems committed to ensuringthat the products they install are what the client wants andneeds.”
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