In May 2010, when parts of Tennessee saw 13 inches of rain in a mere two days, the overflowing of the Cumberland River affected structures throughout Nashville. One of those buildings was the Gaylord Opryland Resort & Convention Center, where this year's PLRB/LIRB Claims Conference was held.

Claims Assistant Editor Catherine Couretas spoke with William Teas, executive director of corporate risk management for Gaylord Entertainment Inc., the company that owns the resort as well as the Grand Ole Opry, Gaylord Springs Golf Links, and the Wild Horse Saloon, a music venue in downtown Nashville. Teas also spoke at PLRB about the damage the hotel suffered and outlined its successful recovery efforts.

To put it all in perspective, parts of the 2,800-room resort were flooded by nearly 10 feet of water. The the hotel sustained damage to about 117 rooms, although most of the damage was in the atriums. The resort went offline May 2 and did not return until November that same year.