"A lot of the sales of legacy replacements that have happened in the industry have happened because [carriers] didn't have a clearly communicated or clearly endorsed business capability value.
|They were about making it easier for IT to maintain systems, reducing maintenance burden. They were cost justified in terms of the IT budget, but core system replacement is so disruptive to the business and requires so many business resources to do it effectively to create business value that if the business isn't asking for it, it shouldn't happen.
|IT shouldn't be driving core system replacement unless the business is asking for new capabilities that can not be delivered with the old system and IT can make them understand that the key to getting those business capabilities they are looking for is replacing the system."
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