PropertyCasualty360.com: What specific areas do you see the most weaknesses among insurance carriers where new technology could offer the most help?
Wendy Corman (president, North America, edge IPK): Carriers have been heavily focused on updating existing back-end systems and getting products to the Web. While these initiatives are taking place, the demand on the industry is changing and the user base is expanding beyond the traditional.
Rather than focusing on updating existing systems, carriers should consider re-architecting their environments to best meet the growing needs to deliver functionality to any type of user through any device or Web. While portal solutions have been used by some insurers, single portal development will not solve the 'any user and any device on any browser' challenge.
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