Innovation Group's BPO Segment Offers Insurers Additional Services

The Innovation Group, a provider of business process outsourcing (BPO) and software solutions to the insurance, fleet, automotive, and property industries, announced two new BPO services, Innovation Adverse Subrogation and Innovation Heavy and Specialty Equipment, for property/casualty insurers in the U.S. market.

Based on customer input regarding industry needs, Innovation Group leveraged internal claims adjusting and appraisal expertise and process to create these services. Both services have been piloted with Innovation Group customers and are now being made available to the industry.

"These new services highlight Innovation Group's ongoing commitment to strategic customer partnerships by taking customer input and leveraging our current services and networks to provide increased value to the claims process," said Bill Langley, CEO, BPO North America for Innovation Group. "We are committed to delivering new services and capabilities to our customers, helping them deliver exceptional service to their customers at the moment of truth for claims and creating continuous innovation."

For Innovation Adverse Subrogation, Innovation Group's current desk review service has been modified to specifically focus on adverse subrogation by combining claims professionals with expertise in both claim mitigation and appraisal/repair practices. By combining the talents of these unique claim professionals with historical parts locator technology, Innovation Group improves the overall accuracy of the adverse subrogation claims made against insurance companies, increases speed of settlement, and improves arbitration outcomes when necessary.

Innovation Group's new Heavy and Specialty Equipment service will also provide access to highly-trained, specialty claim professionals, but who also have expertise in the appraisal and repair process for personal and commercial heavy and specialty equipment. In addition, by using Innovation Group experts to desk review and manage the handling of these claims, these same resources can be used to manage and audit the use of any independent appraisers contracted by an insurance carrier for heavy and specialty equipment claims.

Page 1 of 2
Comments

Resource Center

View All »

Do Your Clients Hold The Right CDL License?

Learn about the various classes of CDL Licenses and the industries that are impacted by...

Integrated Content & Communications: A Key Business Issue For Insurers

Insurers are renewing their focus on top line growth, and many are learning that growth...

High Risk Insurance Coverage in the E&S Market

Experts discuss market conditions, trends and projected growth in a rapidly changing niche.

Top E-Signature Security Requirements

This white paper covers the most important security features to look for when evaluating e-signatures...

EPLI Programs Crafted Just For Your Clients

Bring us your restaurant clients, associations and other groups and we’ll help you win more...

Is It Time To Step Up And Own An Agency?

Download this eBook for insight on how to determine if owning an agency is right...

Claims - The Good The Bad And The Ugly

Fraudulent claims cost the industry and the public thousands of dollars in losses. This article...

Leveraging BI for Improved Claims Performance and Results

If claims organizations do not avail themselves of the latest business intelligence (BI) tools, they...

Top 10 Legal Requirements for E-Signatures in Insurance

Want to make sure you’ve covered all your bases when adopting e-signatures? Learn how to...

Get $100 in leads with $0 down!

NetQuote's detailed, real-time leads have boosted sales for thousands of successful local agents across the...

Tech Digest eNewsletter

Technology related insights for insurance professionals including key developments, solution providers and news briefs from the carrier front – FREE. Sign Up Now!

Advertisement. Closing in 15 seconds.