The Innovation Group, a provider of business process outsourcing (BPO) and software solutions to the insurance, fleet, automotive, and property industries, announced two new BPO services, Innovation Adverse Subrogation and Innovation Heavy and Specialty Equipment, for property/casualty insurers in the U.S. market.
Based on customer input regarding industry needs, Innovation Group leveraged internal claims adjusting and appraisal expertise and process to create these services. Both services have been piloted with Innovation Group customers and are now being made available to the industry.
"These new services highlight Innovation Group's ongoing commitment to strategic customer partnerships by taking customer input and leveraging our current services and networks to provide increased value to the claims process," said Bill Langley, CEO, BPO North America for Innovation Group. "We are committed to delivering new services and capabilities to our customers, helping them deliver exceptional service to their customers at the moment of truth for claims and creating continuous innovation."
For Innovation Adverse Subrogation, Innovation Group's current desk review service has been modified to specifically focus on adverse subrogation by combining claims professionals with expertise in both claim mitigation and appraisal/repair practices. By combining the talents of these unique claim professionals with historical parts locator technology, Innovation Group improves the overall accuracy of the adverse subrogation claims made against insurance companies, increases speed of settlement, and improves arbitration outcomes when necessary.
Innovation Group's new Heavy and Specialty Equipment service will also provide access to highly-trained, specialty claim professionals, but who also have expertise in the appraisal and repair process for personal and commercial heavy and specialty equipment. In addition, by using Innovation Group experts to desk review and manage the handling of these claims, these same resources can be used to manage and audit the use of any independent appraisers contracted by an insurance carrier for heavy and specialty equipment claims.