Despite the laid-back reputation that much of the South enjoys, "Music City" is no stranger to tense situations. The most recent major catastrophe came in the form of floods in May of 2010, when the Nashville, Tenn. area saw between 18 and 20 inches of rainfall. The National Weather Service's most recent service assessment estimated total property damages to exceed $2 billion.

Many may wonder how a city could possibly recover after such a devastating weather event. However, Nashville is not only recovering, but those involved in the insurance claims industry have used the catastrophe as a chance to learn. At this year's PLRB conference, which will be held at the renovated Gaylord Opryland Hotel, three classes will deal specifically with the damage and recovery process adjusters went through following the Nashville floods.

One of the classes that will use the recent flood damage to highlight effective catastrophe claim-handling techniques will be led by the risk manager and adjuster for the Gaylord Opryland Hotel, both of whom were involved in handling the hotel's claim for the flood last spring. They'll discuss how they handled the claim and directed the recovery from the initial stages, to the fully renovated hotel and convention center where the classes will be held.