Manual processes can be time consuming, particularly if you are trying to extract data from disparate systems and turn it into actionable business intelligence. That's the situation MutualAid eXchange (MAX) found itself, according to Paul Heacock, the carrier's CIO.
"We ran our carrier system in production and then we ran our agency system and we put them together manually in a spreadsheet to have some sense of what our income levels were as opposed to what we projected," says Heacock. "That was the reason we really needed to get to a data warehouse.
MAX also found itself spending too much time building its reports and didn't have much time to analyze the data and learn what was going on.
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