As technology becomes more integrated into business functions and social media turns into a marketing must, Provider Insurance, Needham, Mass., is perfectly positioned to thrive. Using Facebook, Twitter, videos, a weekly blog and a monthly eMag outlining current coverage trends, Provider informs, engages and retains its client base through technology. With employee training and education a top priority, such as renewal and licensing for all appropriate staff members and designations encouraged and rewarded, along with 25 percent of its employees working compressed or flexible hours and actively expanding this percentage, Provider has been named as one of the Best Places to Work 2010 from Providence Business Journal for its Rhode Island office. Winners have more than progressive and responsive workplace policies in place, but the best companies in Rhode Island have an engaged workforce, retain existing customers and find new ones, drive profit growth, even in difficult times, as well as keep turnover low and innovative behavior high.

Read the previous success story, "Shining Starr."

Becoming Provider