Driving Response

I had a chance to read your editor's letter in the October Claims issue ["What Drives Us," October 2010]. It really resonated with me on several levels.

First, our CRDN franchise here in Seattle has been lucky enough to establish that empathetic attitude with its customers and I feel that has served us well; it is a major point of difference between us and other "vendors" who service insurance claims. And further we've been able to hire and train employees who can carry out our mission with compassion and feeling.

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